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Saturday, February 6, 2010creditcardsconsumer affairsmoney

Grade A case for paying by credit card

I booked five flights with Terminal A to travel with Air Malta during Easter. I paid £770 but later received an email saying the flights had been cancelled. I have been trying ever since to get my money back. Terminal A says it is Air Malta; Air Malta says it is Terminal A. Is Terminal A in difficulties? DA, Bournville, Birmingham Terminal A is a Spanish-registered company and, according to its website, is "Europe's number one flight ticket portal". It continually fobbed you off, and told you: "If anything unexpected does not happen, the refund should arrive within some months." Then, out of the blue, I received an email saying that Terminal A (Centro de Viajes Terminal A SL) had entered into the process of creditor protection. Your saviour is the fact you paid with a Lloyds Master­Card – get a refund using the wonderful Consumer Credit Act. Steve Playle is team leader at Surrey Trading Standards Service. We welcome letters but regret we cannot answer individually. Email: [email protected] Please include a daytime phone number

Source: The Guardian ↗

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