The rise of flexible and mobile working in the UK public sector: outlook to 2014-15

Publication date: May 2010 Number of pages: 46 Price: £2,950 + VAT Free to Kable ICT subscribers (depending on subscription level) If you would like to purchase this report please call customer services on 020 3353 4890 or email [email protected] Report overview An assessment of the progress of the UK public sector flexible and mobile working market to date, which estimates its future potential and forecasts take-up of the relevant technologies until 2015. Examining specific usage within each major vertical market, including local government, health, criminal justice, education, transport and central government, this report provides an insight into the business drivers for increased take-up. It explores the type of technology solutions currently in favour and those with potential for the near future. It identifies the applications that mirror those available on an office desktop, such as access to emails and contacts, and identifies those designed specifically for mobile and flexible workers. The analysis also covers the users of mobile applications. While services are often deployed for those who spend most of their time on the road, such as community workers, other solutions are being implemented for those needing to give instant approval and/or to access performance indicators. Mobility services, including remote access to business applications, have emerged as a new challenge for IT departments, but they also provide an opportunity to create a sustainable competitive advantage, increase flexibility and staff performance, achieve savings and increase customer satisfaction. How this report will benefit you This report will provide: • Forecasts of the future size of the public sector workforce using mobile and flexible working technology, by major government sectors • Identification of the requirements for mobility services by major government sectors • A better idea of the type of applications sought by government departments and agencies • An insight into the concerns of decision makers and the barriers they face in implementing or upgrading mobility solutions • Information to help allocate resources in to the order to meet future demand Contents 1 Executive summary 2 Introduction 3 Definition and scope 4 Methodology 5 Market drivers 5.1 Drivers for flexible working 5.2 Drivers for mobile working 6 Challenges with flexible and mobile working 6.1 Budget constraints 6.2 Losing data/devices 6.3 Communication within teams 6.4 Data security 6.5 Performance management 6.6 Management resistance to change 6.7 User reluctance to change 7 Flexible and mobile working adoption by government departments 7.1 Adoption of flexible working 7.2 Adoption of mobile working 8 Flexible and mobile workforce forecast 8.1 Technology enabled flexible workforce forecast 8.2 Technology enabled mobile workforce forecast