Was Carphone Warehouse's free flights offer just an April Fool joke?

Thinking of upgrading my mobile phone, I was drawn to an offer from Carphone Warehouse that promised two free flights to Europe if I took out a contract for a Palm Pre. The handset was free if I agreed to pay £30 a month for 18 months, and I signed up. The phone's been great but I can't get hold of the flights. Every time I contact Carphone, I'm told the codes haven't been sent by Palm. The deadline for flight applications is 1 April, and I'm not sure I believe Carphone when it says it won't reveal the offer to have been a cruel April Fool's joke. NM, London Initially Carphone Warehouse tried to blame the problem on Palm. When we pointed out the free flights formed part of the contract – and that was with Carphone, rather than Palm – things started to happen. After several calls between the two companies, you were eventually told that because the website wasn't accepting your application, you could do it by post. This you have done, and are now looking forward to a weekend in Lisbon. Both firms say that this problem has affected only a tiny number of customers, so maybe these flight offers do work out sometimes. Can we help? If you've got a problem you would like us to investigate you can contact us by emailing [email protected] or writing to Bachelor & Brignall, Money, The Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number.