Insensitive Interflora keeps reminding us of my late mother-in-law's birthday

A few years ago my wife used Interflora to send flowers to her mother on her birthday, but her mother passed away a few days later. Despite several attempts I have been unable to stop Interflora sending us distressing birthday reminders a few days before the anniversary of my mother-in-law's death. I even wrote to the marketing director of Interflora UK, but still they come. Can you do better and please get them stopped? DW, Lymm, Cheshire Given the nature of Interflora's business you would think it would be better at resolving problems like this: you can't be the first customer to be upset in this way. Despite three attempts on your part, still the mailshots kept coming. However, when we raised this issue with Interflora HQ, it moved with commendable speed. The company says your details have now been removed from its databases, and it is investigating why your letters failed to get it to act. It is also going to write to apologise and to offer some recompense – a big bunch of flowers if you feel that is appropriate, or something else if not. Can we help? If you've got a problem you would like us to investigate you can contact us by emailing [email protected] or writing to Bachelor & Brignall, Money, The Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number.