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Expedia flight-booking error could leave me grounded

I booked a flight to New York through Expedia seven weeks ago. It misspelled my name when it sent the booking through to BA, which raises the risk that I might be refused entry to the US. For weeks, Expedia refused to acknowledge its error and instead asked me to phone on its 10p-a-minute number. I was told that it was my problem and I should call BA and pay £30 to get the ticket corrected. FH, Tunbridge Wells Your middle name begins with the letter O but the O had been added to the end of your first name. Expedia says this was because you included the O in the first-name box on the application form, instead of writing it in the middle-name box. At least Expedia admits it has taken too long to sort out the problem. It has corrected your name with BA but, to do this, had to create a new flight itinerary. It will not charge you for this and it has also asked BA to refund the taxes you paid. You can email Margaret Dibben at [email protected] or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. The newspaper accepts no legal responsibility for advice.

Source: The Guardian ↗

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