Abbey still has the same old bad habits

I wonder if you could shake up Abbey for me? I sent a letter by first class post instructing them to close my accounts as I was disappointed with their incompetence. Almost a month later, I am still waiting for the balance from the accounts, which is £4,280. This seems like yet another example of a financial institution being reluctant to release a customer's money. LF, South Petherton, Somerset You were disappointed with the poor level of service and even when you decided to vote with your feet, Abbey held on to your cash. Capital Letters contacted Abbey, but it was unable to explain the delay in actioning your closure request, despite admitting that it had been received. The money has now been sent, along with a goodwill payment of £30, which you have accepted. Steve Playle is team leader at Surrey Trading Standards Service. We welcome letters but regret we cannot answer individually. Email: [email protected] Please include a daytime phone number